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Problem Report Form

Report a problem

Make a suggestion

If you're experiencing a problem with one of our software products, please fill out and submit the problem report form below. You may also want to check out our list of known problems. If what you want to tell us is really more of a suggestion or a request for enhancement, please use our suggestion form instead.

When you submit your bug report, it will be entered into our database for tracking purposes. After an initial assessment by our support department, the problem will be assigned an engineer for resolution. Periodically we will post notices regarding bugs reported by our customers in the Known Problems page, and tips or workarounds on the FAQ page.

Please be as specific as possible when describing the problem.

* = Required Fields

*Which product are you using?
Other:
*What operating system are you using?
Other:
*Please enter a brief one-line description of the problem:

(example: "Printer hangs when printing schedule.")
If the problem is reproducible, please list the steps required to cause it,
leaving a blank line between steps:

(example: "1. Create a new file. 2. Insert some text ...")

If the problem is not reproducible (only happened once, or occasionally for no apparent reason), please describe the circumstances in which it occurred and the symptoms observed:

(note: it is much harder for us to fix non-reproducible bugs)
If the problem causes any error messages to appear, please write down the exact text displayed and enter it here:
Please provide us with the following information in case we need to contact you:
```
*Name: 
*Phone:
*E-mail: 
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