High-quality remote support and network monitoring services – all day / every day.
Our remote support Help Desk provides an efficient way to provide immediate support to our customers. It’s convenient and fast. We’ve found that the vast majority of our customer’s technical problems can be resolved over the phone or with an online chat.
Over the years, we’ve continually refined our Help Desk, as well as our proprietary Help Desk Management Systems that makes this solution so powerful. Today, we offer customers the benefit of our Help Desk services in three distinct ways:
- Unlimited true live Help Desk support is available in our Managed service plans. Our Help Desk is staffed around the clock with certified technical network consultants available to provide immediate assistance. Learn more
- Tier 3 technical support provided for BDS applications and custom applications.
Outsourced Help Desk
- We know how to run a busy help desk. And we’re confident that we can run yours. BDS can provide a full or part-time outsourced help desk service, application support center or service desk for your own employees or customers. Learn more