It Takes a Team

Today, an individual alone can’t adequately meet the IT needs of most growing businesses. That’s why every BDS  Managed Services customer  —  small or large — gets a dedicated team of at least three experts:

• Account Manager, your friendly point person who is always available and accessible to ensure that all your needs are met

• Technical Service Manager, a strategic thinking technologist who makes sure you get the resources you need to get the job done right and who has the authority to get things done for you in a hurry

•  Primary Technical Consultant, your certified on-site or Cloud consultant who understands every nuance of your systems and technical needs and whose responsibility it is to keep your systems running at all times

 

And when three isn’t enough, we can turn to any of our full-time technical and advisory staff to lend a hand. Best of all, this extra layer of support doesn’t cost you a penny more. It’s all part of the BDS client experience and a BDS Managed Support plan.

The BDS experience

What goes into truly great customer service? It’s a question we ask ourselves every day. You might say we’re obsessed with the mission of perfecting the customer experience. Here are three important ways we think are ‘key’ to great customer service:

• We’re friendly, knowledgeable people. You’ll like our friendly style. But you’ll love the way we understand your technology
• We’re always available when you need us. You can count on us any time of day or night, seven days a week
• We move fast. When there’s a crisis, we don’t make excuses or point fingers. We just get to work on the problem and make it right